Advanced Medical Support Assistant
Positions may be located within any of associated VA Anchorage Alaska Health Care System clinics; Fairbanks, Juneau, Kenai or Wasilla campuses. MSA's provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. MSA's are essential to the success of this mission and may be assigned to many areas of the medical center including but not limited to any of the following areas:
the Business Office, Care in the Community, Centralized Call and Scheduling Center, Inpatient Ward, Mental Health and various specialty clinics. Duties will include but are not limited to:
- Determining health care eligibility for Veteran patients. Administrative processing of Veteran patients in enrollment, benefits, and registration. Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs. Obtaining essential information and documentation from Veteran patients for enrollment activities. Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling. Facilitating communication between Veterans and other facility consult departments. Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts. Processing and record keeping of inpatient medical records. Manual and electronic data entry. Collation of statistical information. Entry of Physician orders and consult requests. Prepares Veteran patient statistics. Providing reception to incoming and outgoing customers and communication. Utilizes Microsoft Office software to compile data and formulate reports. Work Schedule:
Multiple positions available with multiple schedules to include:
Weekdays & Weekends, All Shifts to include Day, Evening, and Night. Available shifts will be discussed during the interview process. Positions can be filled on a full time or part time basis. Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Preferred
Experience:
Advanced Knowledge of medical terminology, experience working in a large medical facility. Grade Determinations:
The following criteria must be met for all candidates. GS-6 Advanced MSA (a) Experience. One year of experience equivalent to the next lower grade level (GS-5). Your Resume should reflect - One year of specialized experience in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of serves amongst a diverse team of medical providers and clinics to include outside agencies. Advanced knowledge of the technical health care processes, policy and procedures as it relates to coordination of care. (b) Assignment. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to:
processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community) . (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience References:
VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019 The full performance level of this vacancy is GS-06. Physical Requirements:
This work is primarily sedative sitting at a desk through out most of the day working at a computer.
Estimated Salary: $20 to $28 per hour based on qualifications.
the Business Office, Care in the Community, Centralized Call and Scheduling Center, Inpatient Ward, Mental Health and various specialty clinics. Duties will include but are not limited to:
- Determining health care eligibility for Veteran patients. Administrative processing of Veteran patients in enrollment, benefits, and registration. Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs. Obtaining essential information and documentation from Veteran patients for enrollment activities. Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling. Facilitating communication between Veterans and other facility consult departments. Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts. Processing and record keeping of inpatient medical records. Manual and electronic data entry. Collation of statistical information. Entry of Physician orders and consult requests. Prepares Veteran patient statistics. Providing reception to incoming and outgoing customers and communication. Utilizes Microsoft Office software to compile data and formulate reports. Work Schedule:
Multiple positions available with multiple schedules to include:
Weekdays & Weekends, All Shifts to include Day, Evening, and Night. Available shifts will be discussed during the interview process. Positions can be filled on a full time or part time basis. Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Preferred
Experience:
Advanced Knowledge of medical terminology, experience working in a large medical facility. Grade Determinations:
The following criteria must be met for all candidates. GS-6 Advanced MSA (a) Experience. One year of experience equivalent to the next lower grade level (GS-5). Your Resume should reflect - One year of specialized experience in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of serves amongst a diverse team of medical providers and clinics to include outside agencies. Advanced knowledge of the technical health care processes, policy and procedures as it relates to coordination of care. (b) Assignment. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to:
processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community) . (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience References:
VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019 The full performance level of this vacancy is GS-06. Physical Requirements:
This work is primarily sedative sitting at a desk through out most of the day working at a computer.
- Department:
0679 Medical Support Assistance - Salary Range:
$43,526 to $56,585 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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