CONTACT REPRESENTATIVE
In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience. GS-05 LEVEL:
You must possess one (1) full year of specialized experience at or equivalent to the GS-04 level that is equivalent in difficulty and complexity as indicated by the following examples:
respond to a variety of inquiries by providing general information, answering questions, and using online or print resources to assist in customer service. Provide directions to customers on filing requirements, research requests for copies of documents, assist customers by copying documents and maps, and responding to written requests for information. - OR- Education:
Successful completion of 4 years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. - OR- Combination of Education and
Experience:
You may meet qualifications requirement for this position with an equivalent combination of specialized experience and appropriate undergraduate education. Only education beyond the first 60 semester hours may be used. GS-06 LEVEL:
You must possess one (1) full year of specialized experience at or equivalent to the GS-05 level that is equivalent in difficulty and complexity as indicated by the following examples:
research and respond to inquiries concerning use of public lands or resources, such as land status, hunting and fishing opportunities, and recreational opportunities. Provide directions to customers regarding regulations such as where activities can or cannot take place, prepares written response to received inquiries, researches requests for copies of documents, assists customers by using online resources to research and copy official documents. GS-07 LEVEL:
You must possess one (1) full year of specialized experience at or equivalent to the GS-06 level that is equivalent in difficulty and complexity as indicated by the following examples:
research and respond to a variety of inquiries concerning such matters as land status and ownership, mining claims, oil and gas leases and permits, or recreational opportunities. Provide specific directions to customers on filing requirements, researches legal documents, develops standard operating procedures, assists customers in reviewing case folders, and interpreting documents such as master title plats, historical indexes, survey records, and patents. Conducts online or historical document research to respond to written or in-person requests for information. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements within 30 days of the closing date of the announcement. Federal employees in the competitive service are also subject to the Time-In-Grade requirement in accordance with 5 CFR 300.604. If you are a current Federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must have completed a minimum of 52 weeks at the next lower grade level.
Estimated Salary: $20 to $28 per hour based on qualifications.
You must possess one (1) full year of specialized experience at or equivalent to the GS-04 level that is equivalent in difficulty and complexity as indicated by the following examples:
respond to a variety of inquiries by providing general information, answering questions, and using online or print resources to assist in customer service. Provide directions to customers on filing requirements, research requests for copies of documents, assist customers by copying documents and maps, and responding to written requests for information. - OR- Education:
Successful completion of 4 years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. - OR- Combination of Education and
Experience:
You may meet qualifications requirement for this position with an equivalent combination of specialized experience and appropriate undergraduate education. Only education beyond the first 60 semester hours may be used. GS-06 LEVEL:
You must possess one (1) full year of specialized experience at or equivalent to the GS-05 level that is equivalent in difficulty and complexity as indicated by the following examples:
research and respond to inquiries concerning use of public lands or resources, such as land status, hunting and fishing opportunities, and recreational opportunities. Provide directions to customers regarding regulations such as where activities can or cannot take place, prepares written response to received inquiries, researches requests for copies of documents, assists customers by using online resources to research and copy official documents. GS-07 LEVEL:
You must possess one (1) full year of specialized experience at or equivalent to the GS-06 level that is equivalent in difficulty and complexity as indicated by the following examples:
research and respond to a variety of inquiries concerning such matters as land status and ownership, mining claims, oil and gas leases and permits, or recreational opportunities. Provide specific directions to customers on filing requirements, researches legal documents, develops standard operating procedures, assists customers in reviewing case folders, and interpreting documents such as master title plats, historical indexes, survey records, and patents. Conducts online or historical document research to respond to written or in-person requests for information. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements within 30 days of the closing date of the announcement. Federal employees in the competitive service are also subject to the Time-In-Grade requirement in accordance with 5 CFR 300.604. If you are a current Federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must have completed a minimum of 52 weeks at the next lower grade level.
- Department:
0962 Contact Representative - Salary Range:
$39,048 to $62,874 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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