Customer Service Team Member
5.
0 Fairbanks, AK Fairbanks, AK Full-time Full-time $26 - $40 an hour $26 - $40 an hour TEAMWORK We are looking for someone who enjoys teamwork, organization, and who genuinely enjoys learning constantly.
We are a local, community-supported business operating for 25 years.
FAIRBANKS PROUD We love Fairbanks and we are proud of what we do.
WORKPLACE ATMOSPHERE We are a team of individuals committed to integrity, excellence and kindness.
We maintain a lighthearted, enthusiastic, playful and professional atmosphere.
We are a No-Drama workplace.
WHAT WE DO The customer management team position entails initiating and maintaining customer relationships by guiding drivers through the full scope of the automotive repair process.
EDUCATE Our customer managers work with clients to educate, prioritize, and assess the best course of action for them individually.
This is not a sales position.
This is a service advising position.
WHAT SERVICE ADVISING MEANS We advise and advocate for drivers in the repair process by providing them with the most excellent and highly technical information available through clear, kind, accurate and timely communication.
TECHNICIAN PARTNERSHIPS Customer managers work directly with our exceptional Technician staff in order to understand complexities of the repair process.
Customer managers work with technicians to learn and to educate themselves about repairs.
RESPONSIBILITIES Enjoy teamwork and holding high standards of accountability Appreciate participating in positive, productive, fulfilling work Maintain and require norms of integrity and honesty Educate, motivate, and uplift yourself and others Equip customers with the best possible information for decision-making Act with efficiency, alertness, perception, reason and understanding SKILLS Quick at acquiring computer and software platform habits Desire to articulate complex ideas via text, email and voice Accurate and efficient typing Kind, friendly, welcoming demeanor under adverse circumstances Enjoyment of multi-tasking Appreciation of fast-paced environment Physical and mental agility.
Must not resist walking throughout the day in order to gather information and consult with team-members WORK WEEK STRUCTURE THREE DAY WEEKENDS EVERY WEEK! Ten hour work-week:
Monday through Thursday, 8:
00-6:
00 Two weeks vacation Leave without pay flexibility available according to team-needs and at management discretion Paid Holidays PAY AND BENEFITS STRUCTURE Pay commensurate with experience Group healthcare, HSA.
Simple IRA Matching Holiday Pay Job Type:
Full-time Pay:
$26.
00 - $40.
00 per hour Expected hours:
40 per week
Benefits:
401(k) matching Health insurance On-the-job training Paid time off Experience level:
5 years Shift:
10 hour shift Weekly day range:
No weekends Work setting:
In-person Office Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
5 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Fairbanks, AK Fairbanks, AK Full-time Full-time $26 - $40 an hour $26 - $40 an hour TEAMWORK We are looking for someone who enjoys teamwork, organization, and who genuinely enjoys learning constantly.
We are a local, community-supported business operating for 25 years.
FAIRBANKS PROUD We love Fairbanks and we are proud of what we do.
WORKPLACE ATMOSPHERE We are a team of individuals committed to integrity, excellence and kindness.
We maintain a lighthearted, enthusiastic, playful and professional atmosphere.
We are a No-Drama workplace.
WHAT WE DO The customer management team position entails initiating and maintaining customer relationships by guiding drivers through the full scope of the automotive repair process.
EDUCATE Our customer managers work with clients to educate, prioritize, and assess the best course of action for them individually.
This is not a sales position.
This is a service advising position.
WHAT SERVICE ADVISING MEANS We advise and advocate for drivers in the repair process by providing them with the most excellent and highly technical information available through clear, kind, accurate and timely communication.
TECHNICIAN PARTNERSHIPS Customer managers work directly with our exceptional Technician staff in order to understand complexities of the repair process.
Customer managers work with technicians to learn and to educate themselves about repairs.
RESPONSIBILITIES Enjoy teamwork and holding high standards of accountability Appreciate participating in positive, productive, fulfilling work Maintain and require norms of integrity and honesty Educate, motivate, and uplift yourself and others Equip customers with the best possible information for decision-making Act with efficiency, alertness, perception, reason and understanding SKILLS Quick at acquiring computer and software platform habits Desire to articulate complex ideas via text, email and voice Accurate and efficient typing Kind, friendly, welcoming demeanor under adverse circumstances Enjoyment of multi-tasking Appreciation of fast-paced environment Physical and mental agility.
Must not resist walking throughout the day in order to gather information and consult with team-members WORK WEEK STRUCTURE THREE DAY WEEKENDS EVERY WEEK! Ten hour work-week:
Monday through Thursday, 8:
00-6:
00 Two weeks vacation Leave without pay flexibility available according to team-needs and at management discretion Paid Holidays PAY AND BENEFITS STRUCTURE Pay commensurate with experience Group healthcare, HSA.
Simple IRA Matching Holiday Pay Job Type:
Full-time Pay:
$26.
00 - $40.
00 per hour Expected hours:
40 per week
Benefits:
401(k) matching Health insurance On-the-job training Paid time off Experience level:
5 years Shift:
10 hour shift Weekly day range:
No weekends Work setting:
In-person Office Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
5 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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