Member Service Representative I (Frontline)
Golden Valley Electric Association (GVEA) is looking for an energetic individual as our Member Services Representative I (Frontline) as part of the Member Services Team located in Fairbanks, Alaska.
This full-time position earns a competitive starting wage of $24.
90 hourly.
We offer a comprehensive benefit package that includes a Defined Pension, 401(k) match, Health insurance, Life Insurance, Short and Long Term Disability, Annual Leave, Wellness Program (including fitness reimbursements), and Tuition Reimbursements.
A day in the life of a Member Services Representative I (Frontline) can look like:
Find satisfaction by providing exceptional customer service support to the membership as the as the primary and ongoing point of contact for account creation, payments, usage understanding and general cooperative knowledge.
Assist members during high stress scenarios including unexpected outages or disconnects for non-payment and utilize and communicate known resources to restore electric service.
Share your positive attitude by communicating and team building with others on the Member Services team.
Eligibility High school diploma or equivalent required.
Valid Driver's License Two years' experience working in a direct customer service related capacity in a service industry.
Experience with word-processing.
At least one year of cash handling experience.
GVEA conducts pre-employment, post-offer drug/alcohol screening and background checks.
Background checks will be conducted on all final candidates as deemed necessary.
All offers of employment at Golden Valley Electric Association are contingent upon clear results of a drug/alcohol screening.
Make A DifferenceAt GVEA, we believe everyone deserves to feel safe.
We recognize the importance of a diverse workforce composed of safe, committed, and self-motivated employees.
We work together, as one team, to improve the lives of the members we serve, power economies, and provide innovative energy solutions.
We are shaping the future and want you to help us shape a better, safer, tomorrow.
Ready to Join our Electric Cooperative Team?If working in an exciting industry, powering the Interior of Alaska interests you, please fill out our online, mobile-friendly application.
We look forward to meeting you! Recommended Skills Communication Customer Service Networking Positive Attitude Sales Till Operation Service Industries Estimated Salary: $20 to $28 per hour based on qualifications.
This full-time position earns a competitive starting wage of $24.
90 hourly.
We offer a comprehensive benefit package that includes a Defined Pension, 401(k) match, Health insurance, Life Insurance, Short and Long Term Disability, Annual Leave, Wellness Program (including fitness reimbursements), and Tuition Reimbursements.
A day in the life of a Member Services Representative I (Frontline) can look like:
Find satisfaction by providing exceptional customer service support to the membership as the as the primary and ongoing point of contact for account creation, payments, usage understanding and general cooperative knowledge.
Assist members during high stress scenarios including unexpected outages or disconnects for non-payment and utilize and communicate known resources to restore electric service.
Share your positive attitude by communicating and team building with others on the Member Services team.
Eligibility High school diploma or equivalent required.
Valid Driver's License Two years' experience working in a direct customer service related capacity in a service industry.
Experience with word-processing.
At least one year of cash handling experience.
GVEA conducts pre-employment, post-offer drug/alcohol screening and background checks.
Background checks will be conducted on all final candidates as deemed necessary.
All offers of employment at Golden Valley Electric Association are contingent upon clear results of a drug/alcohol screening.
Make A DifferenceAt GVEA, we believe everyone deserves to feel safe.
We recognize the importance of a diverse workforce composed of safe, committed, and self-motivated employees.
We work together, as one team, to improve the lives of the members we serve, power economies, and provide innovative energy solutions.
We are shaping the future and want you to help us shape a better, safer, tomorrow.
Ready to Join our Electric Cooperative Team?If working in an exciting industry, powering the Interior of Alaska interests you, please fill out our online, mobile-friendly application.
We look forward to meeting you! Recommended Skills Communication Customer Service Networking Positive Attitude Sales Till Operation Service Industries Estimated Salary: $20 to $28 per hour based on qualifications.
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