Lead Customer Service Representative
Prospector Plumbing and Heating Prospector Plumbing and Heating Fairbanks, AK Fairbanks, AK Full-time Full-time From $25 an hour From $25 an hour 5 days ago 5 days ago 5 days ago Job Title:
Customer Service Representative (CSR) Lead Company:
Prospector Plumbing and Heating Location:
1896 Marika rd Ste.
, 8 Fairbanks, AK 997709 Hours:
Monday thru Friday 8:
00am - 4:
00pm Are you a passionate and experienced Customer Service Representative looking to take your career to the next level? Do you thrive in a fast-paced environment and excel in providing top-notch service to customers? If so, we have an exciting opportunity for you to join our team as a CSR Lead in our Heating and Plumbing business.
Job Description:
As a CSR Lead at Prospector Plumbing and Heating, you will play a pivotal role in ensuring our customers receive exceptional service and support.
Your primary responsibilities will include:
Key
Responsibilities:
1.
Customer Service Excellence:
Lead by example, providing exceptional customer service by addressing inquiries, scheduling service calls, and resolving customer issues efficiently and professionally.
3.
Assistant to the General Manager:
run errands, check mail, help clean and organize the office, assist walk-in customers etc.
4.
Team Leadership:
Supervise and support a team of Customer Service Representatives, providing guidance, training, and motivation to ensure they consistently deliver high-quality service.
5.
Process Improvement:
Identify areas for process improvement within the customer service department and work collaboratively with other teams to implement solutions that enhance customer satisfaction.
6.
Conflict Resolution:
Handle escalated customer concerns with empathy, ensuring swift resolution while maintaining a positive customer experience.
7.
Data Analysis:
Collect and analyze customer service data to identify trends and opportunities for improvement, and create reports to share insights with the management team.
8.
Training and Development:
Conduct training sessions for new CSR team members and provide ongoing coaching to ensure their continuous growth and development.
9.
Quality Assurance:
Monitor and maintain service quality standards, and provide feedback to the team for improvement.
Qualifications:
- Strong leadership and mentoring skills.
- Excellent communication and problem-solving abilities.
- Exceptional organizational and time-management skills.
- Proficiency in customer service software and Google office apps (Sheets, Docs, etc).
- A commitment to providing outstanding customer service.
- Ability to work in a fast-paced, dynamic environment.
If you're ready to lead a team of dedicated Customer Service Representatives and elevate customer service within the HVAC and Plumbing industry, we'd love to hear from you.
Apply today and be a part of our customer-focused team at Prospector Plumbing and Heating.
To apply, please send your resume and a cover letter outlining your relevant experience to email protected .
Job Type:
Full-time Pay:
From $25.
00 per hour Expected hours:
40 per week Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person As a CSR Lead at Prospector Plumbing and Heating, you will play a pivotal role in ensuring our customers receive exceptional service and support.
Your primary responsibilities will include:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative (CSR) Lead Company:
Prospector Plumbing and Heating Location:
1896 Marika rd Ste.
, 8 Fairbanks, AK 997709 Hours:
Monday thru Friday 8:
00am - 4:
00pm Are you a passionate and experienced Customer Service Representative looking to take your career to the next level? Do you thrive in a fast-paced environment and excel in providing top-notch service to customers? If so, we have an exciting opportunity for you to join our team as a CSR Lead in our Heating and Plumbing business.
Job Description:
As a CSR Lead at Prospector Plumbing and Heating, you will play a pivotal role in ensuring our customers receive exceptional service and support.
Your primary responsibilities will include:
Key
Responsibilities:
1.
Customer Service Excellence:
Lead by example, providing exceptional customer service by addressing inquiries, scheduling service calls, and resolving customer issues efficiently and professionally.
3.
Assistant to the General Manager:
run errands, check mail, help clean and organize the office, assist walk-in customers etc.
4.
Team Leadership:
Supervise and support a team of Customer Service Representatives, providing guidance, training, and motivation to ensure they consistently deliver high-quality service.
5.
Process Improvement:
Identify areas for process improvement within the customer service department and work collaboratively with other teams to implement solutions that enhance customer satisfaction.
6.
Conflict Resolution:
Handle escalated customer concerns with empathy, ensuring swift resolution while maintaining a positive customer experience.
7.
Data Analysis:
Collect and analyze customer service data to identify trends and opportunities for improvement, and create reports to share insights with the management team.
8.
Training and Development:
Conduct training sessions for new CSR team members and provide ongoing coaching to ensure their continuous growth and development.
9.
Quality Assurance:
Monitor and maintain service quality standards, and provide feedback to the team for improvement.
Qualifications:
- Strong leadership and mentoring skills.
- Excellent communication and problem-solving abilities.
- Exceptional organizational and time-management skills.
- Proficiency in customer service software and Google office apps (Sheets, Docs, etc).
- A commitment to providing outstanding customer service.
- Ability to work in a fast-paced, dynamic environment.
If you're ready to lead a team of dedicated Customer Service Representatives and elevate customer service within the HVAC and Plumbing industry, we'd love to hear from you.
Apply today and be a part of our customer-focused team at Prospector Plumbing and Heating.
To apply, please send your resume and a cover letter outlining your relevant experience to email protected .
Job Type:
Full-time Pay:
From $25.
00 per hour Expected hours:
40 per week Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person As a CSR Lead at Prospector Plumbing and Heating, you will play a pivotal role in ensuring our customers receive exceptional service and support.
Your primary responsibilities will include:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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